Return Policy

Overview

Products listed in the Shopping section are sold by third-party retailers in each country market. PuzzlePost links you to those retailers but does not sell, ship, or fulfill orders directly. Returns and refunds are handled by the retailer you purchased from, under their own policy.

Eligibility

Most retailers accept returns within 7 to 30 days of delivery for items that are unused, in their original packaging, and accompanied by proof of purchase. Check the retailer's product page for the exact return window that applies to your order.

How to start a return

1. Open the product page using the link from the product you viewed here.
2. Locate the retailer's return or order history section.
3. Follow the retailer's instructions to request a return or refund.

Refunds

Once the retailer receives and inspects the returned item, they issue the refund to your original payment method. Timing depends on the retailer and your bank, typically 3 to 10 business days.

Non-returnable items

Some items, such as perishable goods, intimate items, gift cards, and clearance products, may not be eligible for return. The retailer's product page is the source of truth for these exceptions.

Damaged or wrong items

If your order arrives damaged or incorrect, contact the retailer's customer support directly with photos and your order number as soon as possible, ideally within 48 hours of delivery.

Questions

For anything specific to a product or order, reach out to the retailer you purchased from. For questions about the Shopping section itself, use the contact page.